Privacy Policy
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Privacy Policy

Here at New from Old we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

New from Old promises to respect any personal data that you share with us, or receive from other organisations and keep it safe. 

Receiving your data will allow us to keep a record of our communications with you, any sales transactions and your marketing preferences, so we can meet legal requirements and provide you with the best level of service.  With this data we can keep you up to date on New from Old news together with products and offers, keep a record of the correspondence we have with you, and provide you with our services should you request it. 

We will only send occasional marketing communications which you will only receive if you have opted in, please contact caroline@newfromold.co.uk if you would like to receive our e-newsletter but have not opted in or if you are receiving our monthly newsletter and would like to continue to do so.  We then update our contact list and add you to our monthly mailing list.   You can opt out of receiving our monthly newsletter by unsubscribing from our contact list via a box at the bottom of our marketing emails.

 

Where we collect your information

  • From your self

  • You may be contacted by one of our company representatives who may ask for your business card, this information is added to our database.

  • You may give us your information by contacting us directly for reasons such as enquiring about our products and services

  • Exhibitions and Trade Shows

 

What details we ask for and why

Details we may process include:

  • Full name

  • Email address

  • Phone number

  • Postal address

  • Company Name & address, if applicable

  • Company contact number, if applicable

 

Cookies & Session Data 
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. 
Data such as shopping cart contents and personal data if already entered on the website during the checkout process is temporarily stored in the session cache. This data will automatically expire, and be deleted after 24 minutes of browser inactivity. 

Sharing and protecting your data

Our promise to you is that we will not sell and not unnecessarily share your information with any third party, including companies or organisations such as social media platforms Facebook, Twitter etc.

We will only collect the financial information necessary in order to process financial transactions, for example to provide you with the goods and service you have requested and agreed to.  We will not retain your financial information on our marketing database.

 

When we will get in touch

We will respond to you if you get in touch via our website, email, telephone, post or in person to answer any enquiries or fulfil your requests.  If you have provided us with consent to use your details for marketing communications, then we may also contact you about New from Old news.

We may also contact you periodically to check we still have your correct contact details, and renew your consent to receive marketing communications.  We would really appreciate if you could let us know if your contact details change.

 

Your right to know about the data we hold on you, make changes and ask us to stop processing your data

You have the right to request that we stop processing your personal data, and if this processing is not necessary/legally required for the purpose you have provided it to us then we will do so.  To speak to us please contact us either by email to caroline@newfromold.co.uk, by telephone on 01353676227, or write to us at The Engine House, White House Road, Little Ouse, Ely, Cambridgeshire CB7 4TG.

You also have a right to ask for a copy of the information we are processing about you.  To access your information, please send a description of the information you would like to see and proof of your identity by post to New from Old, The Engine House, White House Road, Little Ouse, Ely, Cambridgeshire CB7 4TG . 

 

How long we hold to your data

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer period of retention is required by law

 

Changes to this policy

We may need to change this Privacy Policy occasionally.  If we make significant changes in the way we treat your personal information we will make this clear to you, contacting you directly.   

 

We would like to take this opportunity of thanking you for your previous business and for any business we might do in the future.

 

This Privacy Policy takes effect from 01/05/2018